Bring AI into the way your company defines products, makes technology decisions, and delivers. JPL Advisors provides experienced leadership for complex initiatives.
For companies facing challenges with AI adoption, complex technology decisions, and delivery.
Where should we use AI—and what needs to be true first?
Make informed decisions about where AI belongs in your business, what to prioritize, and how to manage the tradeoffs.
How do we bring AI into product work before development starts?
Shift AI adoption left into product discovery, business analysis, and requirements—not just coding. Coach product teams, business analysts, and product managers to turn customer insight into clear requirements and reviewable specifications. Connect this work to the AI-enabled software development lifecycle (AI SDLC) and Spec-Driven Development, with shared workflows and a phased organization-wide rollout.
How do we make delivery more dependable as we scale?
Build the structure behind consistent delivery—from customer onboarding and Customer Success to support and recurring services.
How do we build a distributed team that works as one?
Make practical choices about location, team structure, communication, and operating coverage. Draw on John’s experience with international delivery and follow-the-sun operations.
How do we turn a successful product into a service that can scale?
Take a product beyond the MVP and build what it needs to operate as a dependable, scalable service. Define the teams, processes, technology, and operating model behind the product—from Customer Success and onboarding to DevOps, support, and 24×7 operations.
Grounded in building and leading product, Customer Success, DevOps, support, and global 24×7 operations.
Discuss scaling your serviceTechnology is part of the answer. So are the people who use it, the teams who deliver it, and the operating decisions that make it sustainable.
Discuss your next stepAgree on the problem, desired outcome, constraints, and tradeoffs before committing to a solution.
Translate priorities into responsibilities, evaluation criteria, and an actionable delivery plan.
Consider adoption, support, governance, and ongoing ownership from the beginning.
Advisor.
Delivery leader.
Business owner.
I’ve been responsible for the team, the customer commitment, and the operating result—not just the recommendation.
My background spans professional services leadership at Redapt, product and Customer Operations at Bsquare, private-cloud delivery at IBM/Blue Box, and a decade of consulting at Accenture.
In 2025, I founded Comfort Keepers of Seattle, a licensed and regulated in-home care business. From the start, I built the operation around modern technology and AI—using automation, data, and smarter workflows to improve customer service, streamline operations, and deliver high-quality care more efficiently. Running the business keeps hiring, compliance, customer experience, technology adoption, and the realities of execution close to the work.
Explore my experienceFrom enterprise programs to cloud operations and global services. Highlights from John’s leadership roles before JPL Advisors.
Professional Services leadership
Owned P&L and led a 70+ person global services, cloud resale, and operations organization. Built follow-the-sun operations and led the services-side integration of three acquisitions.
Partner ecosystem: Led services achievements at Redapt spanning four Microsoft Solution Partner designations, 10 specializations, AWS Advanced, and Snowflake Elite.
Product & Customer Operations leadership
As Senior Director of Customer Operations (2017–2018), built repeatable pilots, onboarding, Customer Success, support, and the hosted SaaS offering. Launched the company’s first global 24×7 DevOps team and led its initial SOC 2 work.
Product leadership: Subsequently served as VP of Products (2018–2020), leading four Product Managers, portfolio investment, and roadmap execution for the DataV platform.
Private-cloud delivery & post-sales leadership
Led implementation, onboarding, support, Customer Success, and 24×7 operations for 100+ private OpenStack and object-storage clouds. Unified support teams following acquisition.
Security & compliance: Led HIPAA readiness, ISO 27001, and SOC 2 Type 2 work for customer-facing cloud operations.
Analyst through Senior Manager
Delivered technology programs for Microsoft, Best Buy Canada, and Safeco across cloud, enterprise support, ERP, ecommerce, and digital distribution.
Delivery at scale: Served as Acting Accounting IT Director / Portfolio Manager for a 100+ person Microsoft team supporting 20+ material financial applications. Designed and launched Pro Direct for Azure paid premium support.
Career results, partner designations, and security/compliance work belong to the named prior roles and organizations. They are not JPL Advisors client results, current JPL partner credentials, personal certifications, or endorsements.
Selected articles and conversations featuring John’s perspective.
Weekly live conversation & podcast
A regular contributor over three years, John joins technology leaders in conversations about AI governance, technology strategy, leadership, digital transformation, global delivery, and high-performance teams.
Explore the series (opens in a new tab)Practical discussions about the decisions, people, and operating disciplines behind technology change.
Browse articles & conversationsJohn discusses deciding where AI can help and where human involvement remains important to customers, employees, and differentiation.
Read article (opens in a new tab)A conversation about AI adoption and governance. John emphasizes keeping testing, release management, and change management in the process.
Episode sponsored by Netwoven.
Listen & read (opens in a new tab)John contributes a perspective on navigating uncertainty, meeting deadlines, and delivering business outcomes as a high-performing team.
Read article (opens in a new tab)Articles, panel discussions, and community acknowledgments are labeled separately. Content belongs to its credited publishers and authors; inclusion does not imply endorsement of JPL Advisors.
A technology decision. An AI initiative. A global team or product ready to scale. Let’s find a practical path forward.
Tell me what you’re trying to accomplish, what’s getting in the way, and where you need a clearer next step.
You’ll connect directly with John. No intake form or automated sales flow.
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